Kayak.com to the rescue!

This is a little update in regards to my previous post about Cheaptickets.com

The airfare I found on Cheaptickets.com that turned out to be crap, I initially found on and was referred by Kayak.com. They have a little blurb on their website that says if you find a possible bait and switch situation, they'd like you to report it to them because they're working on making their site as accurate as possible and they can only be as accurate as the other sites they search. (For the unfamiliar, Kayak.com doesn't sell airfare, they just search most of the other travel sites at once then when you click on the fare you want it'll take you to the site that's selling it. They also have better search features than other travel sites). Pretty much you tell them and they get on the jerky sites' asses!

I clicked the button to report the problem to Kayak and then afterwards proceeded to contact Cheaptickets because I thought what they were doing was scummy and they should know it. I got a reply from Kayak today and it was actually from a real person who was genuinely interested in getting to the bottom of it. Her name was Karen. She also gave me the email address and phone number for Cheaptickets customer service in case I wanted to go that route. I replied that I had actually already contacted them and even sent all of my correspondence to her. I figured it couldn't hurt because in there they tell me they're looking into the issue, so that way when Kayak contacts them they can't act like it's news to them that there's been a problem. She said in her email to me that the Kayak engineers frequently get on the phone with airlines and travel sites to get to the bottom of these issues and that she'd pass the info I gave her on to them. She actually also asked a few more questions about the issue, and I could tell she had read my entire email by the things she was asking (wasn't fully expecting her to, I've gone back and forth with Cheaptickets more than a few times, which makes for a lot of reading).

It's refreshing to have human contact when dealing with a substantial company. I mean, they actually care. I've not recieved one scripted line or brush off from them, which is something else! I was really just informing them of something they had asked to be informed of and wasn't expecting to hear much more about it. I'm getting from Kayak what I was hoping to get from Cheaptickets.

Thank you, Karen from Kayak.com
(And, hello, BillO. I'm the nerdy girl from Massachusetts)