Bank of America Incompetence

Victory! I got my Bank of America card yesterday! I'm still getting visits from the same Bank of America servers directly to the Bank of America posts. I had one visit that came from a Bank of America server from a google blog search for 'hate Bank of America.' I wonder if it was my buddy James.
I listened to part of the conversation I had with an associate and it's hysterical. She has no idea what to say to me other than her scripted lines, so she's silent the majority of the time. She was the 11th person I talked to about this issue in 3 days and here I'm trying to figure out why Bank of America customer service is stupid, why I had to go through so much grief and how I can better get to the information I need in the future, and she is either silent or just repeats that I'll get my card on Monday - Typical Bank of America customer service representative. Earlier in this conversation I told her I had a FedEX tracking number and asked her a question about the shipping and she put me on hold to find out if they still use FedEX! If I have a FedEX tracking number, it's pretty safe to say they used FedEX to ship it! It's also pretty safe to say she isn't the brightest one! Here's part of the conversation: